Premier Inn Braintree (Freeport Village)

Excellent service from reception to house keeping. We we were asked if we wanted to move before we arrived due to refurbishment. We decided to stay anyway and the disturbance is down to a minimum. Breakfast was very good. Kitchen and and dining staff very attentive.

We were the one of the 1 st guest since they have had a refurbishment, the rooms we had were very nicely decorated, bed was extremely comfy, there were extra pillows etc if you needed them, had the usually amenities, tea, coffee, tv hanging space and hangers, and plenty of plug sockets. Bathroom had shower/bath, toilet etc, . Breakfast was good value for a unlimited breakfast and good choice of foods available. I would definetly would return to this hotel and would recommend, it's located very near to freeport shopping, and near to wedding venues in nearby Coggeshall and Pattiswick.

Fabulous staff - polite, friendly and very welcoming. Accessible wet room flooring very dirty. After bringing this to the reception staff it was cleaned with a bleach/mould solution - but for some very strange reason only the immediate shower area around the seating and drainage was cleaned. The rest of the floor was still dirty. Cooked breakfast next door in Brewers Fayre was always lukewarm. Evening meal very basic and again lukewarm. Lots and lots of disabled parking spaces were available but remember to add your car registration on the screen when entering either the pub or hotel.

Pleasant stay with my family for one night. Staff were very welcoming and check in was easy. Bed was comfy, breakfast was great as it was cooked fresh. Location was convenient, walking distance to Braintree Freeport, with shops, restaurants & cinema which was handy. Will stay again on our next visit.

Stayed here on a business trip recently and I really enjoyed my stay. The hotel definitely needs updating but the staff were fantastic and the breakfast was amazing! I will definitely return on my next work trip in the area. What a lovely hotel

An absolute health hazard is the only way I can describe this hotel. We booked to stay from Christmas Eve for 5 nights whilst visiting family for Christmas... We didn't even stay. We got to our room and from the second we got into the room, we knew immediately we could not stay in this room. Black mold everywhere, grease and holes all over the net the curtain, shower was covered in rust and mold, sink countertop was filthy and the heater was covered in rust and wouldn't turn off so we walked into a room that was just engulfed with the smell of burning metal. We went to reception and were given a second room... This one was worse. Black mold all around the window and along the shower curtain, build up all around the shower and sealant and the taps were covered in blue rust. The heater was also the same as the first room. We decided there and then we needed to get a refund and leave. The receptionist couldn't refund us and told us we had to contact gust services after Christmas. She ended up altering our stay from 5 nights to 4 so that money would at least come back and we'll have to deal with getting the rest back for the 5th night when they're open again. I have disabilities and health conditions that this room would have caused massive issues with, to the point I could have ended up in hospital if I had not noticed anything. Completely ruined our Christmas eve. We ended up at the Holiday Inn nearby and thank god for them! Super clean room which is twice the size of the ones at this place, wonderful service (we were given chocolates, minced pies and hot chocolate on arrival) free breakfast (which is delicious and lots of options including gluten free!), bar is open until midnight and they have looked after us! So if you're looking for a hotel in this area, go there instead! Avoid this Premier Inn like the plague, mainly because you will probably catch the plague if you stay here!